The Southern Health and Social Care Trust provides health and social care services across the five council areas of Armagh, Banbridge, Craigavon, Dungannon, and Newry and Mourne. The Trust employs approximately 13,000 staff and spends £532 million annually in the delivery of health and social care services. The Southern Trust manages a number of hospitals in the area that include Craigavon Area Hospital, Daisy Hill Hospital, Lurgan Hospital, Armagh Community Hospital and St Luke’s Hospital.
Set up in 2013, the Southern Trust hospitals, Craigavon, Daisy Hill, Armagh and South Tyrone operate Kiosks and Clarion to enable a fast track check-in service for their patients. Using barcode scanning on the kiosks from the patient letters has enhanced the speed that patients can register themselves and ensures that receptionists are left to deal with the more complex issues that occur on a day to day basis. Clarion has proved a useful tool by keeping the patient informed throughout their visit to the hospitals.
Armagh Community Hospital went live in 2016 with the addition of Community Patients from the application PARIS, supplied by Civica. This allowed patients that were booked onto PARIS to register themselves for their appointment via a kiosk. Previously, PARIS patients had to use the reception teams for registration. By incorporating this, Community and Outpatient appointments can be catered for in one location saving time for the patient and resources for the hospital.
In summer 2018, additional integration work has enabled appointment feeds from other PAS systems in Northern Ireland trusts to be processed onto the server at Southern. This ensures that patients who are attending appointments at locations within Southern Trust can check in for their clinic attendance through the Savience kiosks, although the appointment has been made on e.g. Belfast or South Eastern Trust.
Savience products currently used at this trust
|Text Reminder services|
|Patient notifications from Clarity to Portal|
|Online check in via Portal|
|Multi-channel patient choice (Surveys/questionnaires)|
|Interfacing with multiple systems (i.e., PAS/community)|
|Supports OHIP Reg. via card reader|
|Supports check-in via barcode scanner|
|Check-in via self-service kiosks|
|Way finding for patients|
|Supports clinic outcomes|