The Trust is an integrated organisation, incorporating acute hospital services, community health and social services and serves a population of approx. 345,000 people. The Trust covers districts of Ards, North Down and Down and Lisburn. The main hospital bases are: Ards Community Hospital, Bangor Community Hospital, Downe Hospital, Downshire Hospital, Lagan Valley Hospital and the Ulster Hospital.

Savience Solutions

Since 2009, Savience have used a variety of wall and floor mounted kiosks to assist the flow of patients arriving into Ards Community hospital, Bangor Community hospital, Downe Hospital, Lagan Valley Hospital and the Ulster Hospital. With kiosk arrivals for the patients, the system is complimented by Clarion enabling the clinicians and nurses to call patients directly to the consulting room.

The Savience integration platform works seamlessly with the LCID Community system software implemented at Ards. This enables kiosk arrivals and patient calling, providing the same rich patient experience across all Community and General Hospitals within the Trust.

In addition to booked appointment arrivals, Ulster ED Department went live in May 2017 with the Savience ED solution, CareExpress. This uses touch screens to stream (triage) patents on arrival and prioritize those in need of urgent care. Allowing complete demographic checks at the kiosk, the patient can triage themselves, without intervention from the reception teams. Information entered onto the kiosk is then integrated into the Trust ED system, eEMS via HL7. Patients are streamed for rapid pain relief, to see a consultant or directed to a waiting area if their condition is not serious.


  • Community wide integration
  • Patient arrivals and self-triage in ED

South Eastern Health and Social Care Trust


Savience products currently used at this trust

Savience Connect tick-white
Savience Clarity tick-white
Savience Clarion tick-white
Savience Portal
Text Reminder services
Email Reminders
Patient notifications from Clarity to Portal
Online check in via Portal
Multi-channel patient choice (Surveys/questionnaires)
Interfacing with multiple systems (i.e., PAS/community) tick-white
Supports OHIP Reg. via card reader
Supports check-in via barcode scanner
Check-in via self-service kiosks tick-white
Way finding for patients tick-white
Supports clinic outcomes


Savience in Northern Ireland

Savience is the sole supplier of self-service solutions to the five Health and Social Care Trusts across Northern Ireland.

Click to read more on how Savience provides 65 kiosks across 30 separate locations, enable nearly 5,000 patients a day to check in seamlessly for their appointments.

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