"Savience has worked with us, and have done everything and anything to help and ensure a successful conclusion. Their support has been beyond our expectations. They have been very responsive to making changes on the system, and tailoring the system to our requirements. I can not overstate how supportive the company has been."

Karen Blackbond General Manager Mount Vernon Diagnostic Treatment Centre

"Two units have been installed in the busy Cardiac Centre Outpatient Department and an evaluation from both a patient and staff perspective has now been successfully completed, resulting in Blackpool, Fylde & Wyre Hospitals NHS Foundation Trust rolling the Savience system out to other areas. Patient utilisation is running at 75% to 83%, with the majority being satisfied with both the usage and concept."

Dilys Currie, Booking and Choice Lead, Blackpool, Fylde & Wyre Hospitals NHS Foundation Trust

"I like it! The only reason it didn’t check me in was because I’ve come to the wrong clinic. I think it’s quite clever that it knew that really"

Patient comment, June ‘09

"Patients have responded well and we have received really good feedback. The system means we have more time to book patients in for their next appointment, and will contribute to a reduction in cancellations and did-not-attends."

Steve Connor, Cardiac Outpatients Receptionist, Lancashire Cardiac Centre

"I can now concentrate on arranging the patient’s follow-up appointments so that they leave can the Hospital with a new appointment rather than have send it through the post."

Carole, Receptionist.

"These touch screens are common in GP practices, so many patients are not phased when they see them in the outpatient department areas."

Diane, Receptionist.

"After the first few days of the patients using the touch screens, I realised that I had no backlog work to catch up on."

Carole, Receptionist.