Primarily we listen.

We listen to what our customers ask of us and we strive to improve both the service and the breadth of the solutions we supply.

We don’t try to fit square pegs into round holes and similarly don’t expect our customers to compromise with the solutions we deliver. Instead, we adapt our systems to fit their exact needs.

At the heart of the Savience DNA is the will to go the extra mile.

Roger Everitt

Managing Director

As MD, Roger naturally has a wide remit but has a particular focus on driving sales and has been instrumental in forging partnerships with key industry players in the UK and opening up new international markets for Savience, such as Canada.

Roger is a well-known and highly respected industry figure having spent his entire career in and around the NHS.

He began his career in the computer department at Exeter Community Health Services in 1972, working on one of the original NHS computer projects. The team developed an early stage electronic patient record (EPR), which gathered data from GP and hospital systems locally.

Within ten years Roger was heading up a project to computerise all Family Practitioner Committees in London, and the south and east of England. A massive project, it was the first national database of all patients registered with a GP and set the foundation for a national cytology and breast screening service.

In 1985, Roger left the NHS for his first foray into the private sector with CSA Waverley, in primary care sales.  He was soon recruited by Exeter GP Systems as its sales director, working alongside Kevin Murrell and Hilary Kerr for the first time.

Roger was recruited by Graphnet in 2002 to establish its primary care business and in 2005 was appointed the company’s managing director.

He became managing director at Savience in 2006, renewing a business relationship with fellow directors and co-owners Kevin and Hilary.

By focusing on delivering innovative and robust products, Roger has ensured Savience’s financial survival, presided over a four-fold growth in revenues and developed an extensive and profitable partnership network.

Hilary Kerr

Operations Director

Hilary is described by her co-owners as ‘the glue that holds everything together’.

As operations director, she is ultimately responsible for orchestrating delivery of the company’s solutions, with direct responsibility for the support and project management teams and account managers. Additionally she supports the sales team with her in-depth knowledge of the detailed product functionality.

Hilary has a wealth of broad-based experience and has worked in and around the NHS for over 25 years, starting as a systems manager and administrator at a GP practice in Gloucestershire. From there she moved to Exeter GP Systems as a training manager, coordinating onsite training for GPs and supervising a team of regional-based trainers. During this time she also began working alongside Kevin Murrell and Roger Everitt, her fellow directors at Savience.

Hilary joined Savience in 2006 after a four-year spell with Graphnet Health. Here she held a number of senior roles, starting as a project manager in primary care and culminating in her being appointed as the company’s operations and delivery manager for both primary and secondary care. She was in charge of the development and support teams and regional teams with the main focus being on delivery of projects on time and within budget.

Kevin Murrell

Technical Director

Kevin founded Savience in 2001 after identifying a need for patient check-in and tracking systems at NHS hospitals.

The previous 15 years were spent with Exeter GP Systems designing desktop systems for GP practices, first as a software programmer but ultimately as the company’s director of development.

As Savience’s technical director Kevin has overall responsibility for the development of the applications, system software and interfacing. With a real passion for software development and interfacing, Kevin prides himself on being able to connect any computer systems with one another.

Separately Kevin is also the founder of The National Museum of Computing, which opened at Bletchley Park in 2007, has authored several books on the history of computing, and speaks regularly on radio and television. He is a fellow of the British Computer Society and a freeman of the Worshipful Company of Information Technologists.

Natalie Burns

General Manager

A highly experienced business manager, Natalie is responsible for project and account management, including implementation of Savience technology across the NHS plus ongoing support and training. Supporting the sales team and fostering long-term relationships with customers and partners are also part of the remit.

Additionally she is accountable for internal procedural management documentation, which led to Savience gaining the Business Intellect Certificate in 2012.

A qualified PRINCE2 Practitioner, Natalie has vast project management and implementation experience. She joined Savience in 2006 having spent three years with Graphnet Health as project manager. Before that Natalie was with Sainsburys’ implementation team for eight years.

Michael King

Support Manager

The first point of contact for all Savience customers worldwide, Michael manages the company’s Zendesk ticketing system and service desk for incoming support calls and hardware fixes.

He is responsible for service delivery and fast turnaround of incidents to allow customers to deliver high quality services for their patients; so ensuring Savience meets its service level agreements and oversees ongoing problem calls strategically.

Michael manages a team of skilled engineers providing both software support and onsite hardware support, often scheduling site visits to meet customers, isolate target issues and then implement changes to provide long term high-quality support and prevent a repeat of the incident.

Before joining Savience in 2016, Michael spent nine years working mostly as a contractor in a host of London-based support analyst positions, including roles with publication houses Condé Nast and Reed Business Information.

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